How we work. Step by step.
No black boxes and no disappearing acts. Here’s exactly what happens, from the first conversation to long after launch.
Listen
A free, relaxed discovery call of around 30 minutes. You tell us what’s getting in the way, what you’ve tried and what good would look like. We ask questions, listen properly and share first thoughts honestly, including if we’re not the right fit.
You get: Clarity on whether and how we can help.
Your time: About half an hour.Map
We turn the conversation into a written plan: the problem, the proposed solution, what gets built first, and a fixed, itemised price. For larger systems we run a short paid discovery phase to map workflows with your team before committing to the full build.
You get: A plan and a fixed quote you can share with colleagues.
Your time: One or two short review calls.Design
We design the key screens and pages and share them as interactive prototypes you can click through on your own phone. Nothing gets built until you’re happy with how it looks and works.
You get: Prototypes you can feel, not just pictures.
Your time: A couple of feedback sessions.Build
We build in short stages, sharing working progress every week or two on a private preview link. You see real software early, give feedback while it’s easy to act on, and never wonder what’s happening.
You get: Regular, visible progress and a clear launch date.
Your time: Short check-ins, at a rhythm that suits you.Launch
We test thoroughly across devices, migrate content and data, set up redirects, connect Google Search Console and Business Profile, and go live at a quiet time. Then we train your team.
You get: A smooth launch and a team that knows the ropes.
Your time: A training session or two.Grow
Launch is the beginning. On a care plan we monitor speed, security and rankings, apply updates, and keep improving your site or system with you, one sensible step at a time.
You get: A monthly plain-English report and a partner on call.
Your time: As much or as little as you like.
What you can count on
The promises behind every project, large or small.
- Plain English, alwaysNo jargon walls. If we use a technical term, we’ll explain it, once, without making you feel daft for asking.
- No surprises on priceFixed, itemised quotes. If the scope changes, we agree the change in writing before any extra work starts.
- Progress you can seeWorking previews every week or two, so you’re never left wondering what’s happening.
- You own what we buildCode, designs and content are yours once paid for, fully documented, with no lock-in.
- Straight answersIf something isn’t worth doing, we’ll tell you, even when it means a smaller project for us.
Ways to work together
Fixed-price projects
A defined website, system or integration with an agreed scope, timeline and price. Ideal when you know the destination.
Phased builds
Larger systems delivered in planned releases, each one useful on its own. You get value early and steer as you learn.
Care & growth plans
Monthly hosting, security, support, SEO and improvements, so your site or system keeps getting better after launch.
Audits & advice
An independent SEO, performance or systems audit with a prioritised action plan, whether or not we do the work.
Let’s make you impossible to miss.
Book a free 30-minute call. Tell us where it hurts and we’ll show you the first step. No pressure, no jargon, no obligation.